--- title: Redcat Blog | Louie Scarpari (2) description: Industry news, technology trends and innovation in the QSR sector (2) --- # Louie Scarpari [![](https://www.redcatht.com/hs-fs/hubfs/Omnichannel-marketing-for-restaurants.jpg?width=1920&height=1280&name=Omnichannel-marketing-for-restaurants.jpg) ](https://www.redcatht.com/blog/the-loyalty-divide-why-uk-fast-casual-and-qsr-chains-need-omni-channel-solutions) 1 min read #### [UK Fast Casual & QSR Chains: Why Omni-Channel Solutions Matter](https://www.redcatht.com/blog/the-loyalty-divide-why-uk-fast-casual-and-qsr-chains-need-omni-channel-solutions) [Louie Scarpari: ](https://www.redcatht.com/blog/author/louie-scarpari) 09/05/2024 11:11:27 AM The UK's fast-casual and QSR (Quick Service Restaurant) market is booming. Customers crave convenience and crave value, making these sectors prime territory for building brand loyalty. But with so much competition, how can restaurants ensure... [loyalty](https://www.redcatht.com/blog/tag/loyalty) [Read More](https://www.redcatht.com/blog/the-loyalty-divide-why-uk-fast-casual-and-qsr-chains-need-omni-channel-solutions) [![](https://www.redcatht.com/hs-fs/hubfs/129-Redcat-Campaign-15Nov22-1.jpg?width=1200&height=800&name=129-Redcat-Campaign-15Nov22-1.jpg) ](https://www.redcatht.com/blog/phygital-in-qsr-what-is-it-and-how-can-restaurants-benefit-from-offering-it) 3 min read #### [Phygital in QSR: What it is and how restaurants can benefit from it](https://www.redcatht.com/blog/phygital-in-qsr-what-is-it-and-how-can-restaurants-benefit-from-offering-it) [Louie Scarpari](https://www.redcatht.com/blog/author/louie-scarpari): 26/04/2024 3:48:17 PM ‘Phygital’ is a word that you are probably seeing more and more frequently. It’s a blended word, from ‘physical’ and ‘digital’ and is all about the... [Read More](https://www.redcatht.com/blog/phygital-in-qsr-what-is-it-and-how-can-restaurants-benefit-from-offering-it) [![](https://www.redcatht.com/hs-fs/hubfs/Conceptual%20digital%20image%20of%20lock%20on%20circuit%20background.jpeg?width=1000&height=700&name=Conceptual%20digital%20image%20of%20lock%20on%20circuit%20background.jpeg) ](https://www.redcatht.com/blog/protecting-your-brand-reputation-through-data-security) 3 min read #### [Protecting your brand reputation through data security](https://www.redcatht.com/blog/protecting-your-brand-reputation-through-data-security) [Louie Scarpari](https://www.redcatht.com/blog/author/louie-scarpari): 02/04/2024 3:33:17 PM Great brands each have their own personality and strengths, but one thing they all have in common is that they are built on trust and integrity.... [user experience](https://www.redcatht.com/blog/tag/user-experience) [Read More](https://www.redcatht.com/blog/protecting-your-brand-reputation-through-data-security) [![](https://www.redcatht.com/hubfs/Inventory.webp) ](https://www.redcatht.com/blog/inventory) 2 min read #### [Inventory integration partners](https://www.redcatht.com/blog/inventory) [Louie Scarpari](https://www.redcatht.com/blog/author/louie-scarpari): 19/03/2024 12:57:43 PM We know that managing inventory in a restaurant can be a challenging and tedious task, particularly when trying to juggle the demands of a bustling... [product update](https://www.redcatht.com/blog/tag/product-update) [Read More](https://www.redcatht.com/blog/inventory) [![](https://www.redcatht.com/hs-fs/hubfs/digital-wallet-with-cards%20(1).webp?width=498&height=238&name=digital-wallet-with-cards%20(1).webp) ](https://www.redcatht.com/blog/apple-google-pay-digital-wallets) 1 min read #### [Apple, Google Pay + Digital Wallets](https://www.redcatht.com/blog/apple-google-pay-digital-wallets) [Louie Scarpari](https://www.redcatht.com/blog/author/louie-scarpari): 05/03/2024 4:14:44 PM Easy online order payment using Apple & Google Pay [product update](https://www.redcatht.com/blog/tag/product-update) [Read More](https://www.redcatht.com/blog/apple-google-pay-digital-wallets) [![](https://www.redcatht.com/hubfs/Pizza%20Delivery.webp) ](https://www.redcatht.com/blog/redcat-has-your-delivery-needs-covered) 2 min read #### [Redcat has your delivery needs covered!](https://www.redcatht.com/blog/redcat-has-your-delivery-needs-covered) [Louie Scarpari](https://www.redcatht.com/blog/author/louie-scarpari): 27/02/2024 5:02:22 PM The Redcat team is consistently releasing and updating delivery solutions to suit the requirements of the ever-evolving hospitality industry. [product update](https://www.redcatht.com/blog/tag/product-update) [Read More](https://www.redcatht.com/blog/redcat-has-your-delivery-needs-covered) [![](https://www.redcatht.com/hs-fs/hubfs/Loyalty_Fractured_600x300---short-version.gif?width=600&height=300&name=Loyalty_Fractured_600x300---short-version.gif) ](https://www.redcatht.com/blog/omni-channel-loyalty) 1 min read #### [Omni-channel Loyalty](https://www.redcatht.com/blog/omni-channel-loyalty) [Louie Scarpari](https://www.redcatht.com/blog/author/louie-scarpari): 21/02/2024 7:32:43 AM What does a fractured loyalty system look like? You might see your fractured loyalty show up in one of the following ways: [product update](https://www.redcatht.com/blog/tag/product-update) [Read More](https://www.redcatht.com/blog/omni-channel-loyalty) [![](https://www.redcatht.com/hubfs/Happy-mobile-loyalty-restaurant-1920w-(1)-1.webp) ](https://www.redcatht.com/blog/customer-loyalty-and-enhance-user-experience) 1 min read #### [Customer Loyalty & Enhance User Experience](https://www.redcatht.com/blog/customer-loyalty-and-enhance-user-experience) [Louie Scarpari](https://www.redcatht.com/blog/author/louie-scarpari): 06/02/2024 11:44:22 AM Tiered loyalty Reward your customers for their loyalty and spending habits with our tiered loyalty program. By creating custom tiers tailored to... [product update](https://www.redcatht.com/blog/tag/product-update) [Read More](https://www.redcatht.com/blog/customer-loyalty-and-enhance-user-experience) [![](https://www.redcatht.com/hs-fs/hubfs/redcat%20delivery.png?width=360&height=220&name=redcat%20delivery.png) ](https://www.redcatht.com/blog/white-label-delivery-the-10-benefits-all-uk-restaurants-need-to-know) 3 min read #### [White Label Delivery – the 10 benefits all UK restaurants need to know](https://www.redcatht.com/blog/white-label-delivery-the-10-benefits-all-uk-restaurants-need-to-know) [Louie Scarpari](https://www.redcatht.com/blog/author/louie-scarpari): 01/02/2024 11:00:49 AM In the world of QSRs and fast casual dining, consumers want not just delicious, tasty food, but convenience. That’s why the demand for home delivery... [white label delivery](https://www.redcatht.com/blog/tag/white-label-delivery) [delivery](https://www.redcatht.com/blog/tag/delivery) [uber direct](https://www.redcatht.com/blog/tag/uber-direct) [doordash drive](https://www.redcatht.com/blog/tag/doordash-drive) [just eat go](https://www.redcatht.com/blog/tag/just-eat-go) [Read More](https://www.redcatht.com/blog/white-label-delivery-the-10-benefits-all-uk-restaurants-need-to-know) [![](https://www.redcatht.com/hs-fs/hubfs/Top%20hospitality%20tech%20trends%20for%202024.png?width=1000&height=500&name=Top%20hospitality%20tech%20trends%20for%202024.png) ](https://www.redcatht.com/blog/top-hospo-tech-trends-for-2024) 3 min read #### [Top Hospo Tech Trends for 2024](https://www.redcatht.com/blog/top-hospo-tech-trends-for-2024) [Louie Scarpari](https://www.redcatht.com/blog/author/louie-scarpari): 11/12/2023 11:36:17 AM As we approach the end of a year, we start to look ahead at what the next year will hold. In 2024, we can be said to be well and truly... [Read More](https://www.redcatht.com/blog/top-hospo-tech-trends-for-2024) [![](https://www.redcatht.com/hs-fs/hubfs/171-Redcat-Campaign-15Nov22-1.jpg?width=1200&height=800&name=171-Redcat-Campaign-15Nov22-1.jpg) ](https://www.redcatht.com/blog/mending-the-fractured-tech-stack-the-3-fundamental-solutions) 3 min read #### [THE 3 FUNDAMENTAL SOLUTIONS to Mending the fractured tech stack](https://www.redcatht.com/blog/mending-the-fractured-tech-stack-the-3-fundamental-solutions) [Louie Scarpari](https://www.redcatht.com/blog/author/louie-scarpari): 05/12/2023 9:15:17 AM One of the biggest challenges that growing hospitality businesses face in today’s tech-powered business environment is the fractured tech stack. A... [tech stack](https://www.redcatht.com/blog/tag/tech-stack) [Read More](https://www.redcatht.com/blog/mending-the-fractured-tech-stack-the-3-fundamental-solutions) [![](https://www.redcatht.com/hs-fs/hubfs/Tips.webp?width=2560&height=1298&name=Tips.webp) ](https://www.redcatht.com/blog/tips-for-tipping-the-new-uk-legislation-on-tips-lessons-for-aussie-operators) 2 min read #### [UK tipping legislation & lessons for Aussie operators](https://www.redcatht.com/blog/tips-for-tipping-the-new-uk-legislation-on-tips-lessons-for-aussie-operators) [Louie Scarpari](https://www.redcatht.com/blog/author/louie-scarpari): 09/11/2023 12:05:33 PM Tipping has long been a bone of contention in the UK hospitality industry – with staff unhappy at the way that tips are allocated, at not receiving... [Read More](https://www.redcatht.com/blog/tips-for-tipping-the-new-uk-legislation-on-tips-lessons-for-aussie-operators) [![Payments](https://www.redcatht.com/hs-fs/hubfs/payments_for_restaurants.jpg?width=1920&height=1100&name=payments_for_restaurants.jpg) ](https://www.redcatht.com/blog/the-four-ways-that-restaurants-are-benefiting-from-payment-innovation) 2 min read #### [The 4 ways that restaurants are benefiting from payment innovation](https://www.redcatht.com/blog/the-four-ways-that-restaurants-are-benefiting-from-payment-innovation) [Louie Scarpari](https://www.redcatht.com/blog/author/louie-scarpari): 02/11/2023 3:37:49 PM The birth of open banking [Read More](https://www.redcatht.com/blog/the-four-ways-that-restaurants-are-benefiting-from-payment-innovation) [![](https://www.redcatht.com/hs-fs/hubfs/artificial-intelligence-in-the-restaurant-industry.png?width=1200&height=630&name=artificial-intelligence-in-the-restaurant-industry.png) ](https://www.redcatht.com/blog/the-rise-of-ai-and-how-it-can-help-hospitality) 3 min read #### [The rise of AI and how it can help hospitality](https://www.redcatht.com/blog/the-rise-of-ai-and-how-it-can-help-hospitality) [Louie Scarpari](https://www.redcatht.com/blog/author/louie-scarpari): 29/08/2023 1:05:38 PM Artificial Intelligence (AI) burst into the social consciousness with a bang in late 2022. The technology, which has actually been around for a... [AI](https://www.redcatht.com/blog/tag/ai) [Read More](https://www.redcatht.com/blog/the-rise-of-ai-and-how-it-can-help-hospitality) [![](https://www.redcatht.com/hs-fs/hubfs/El%20Jannah%20drive%20thru.jpg?width=860&height=600&name=El%20Jannah%20drive%20thru.jpg) ](https://www.redcatht.com/blog/drive-thru-innovation-how-tech-is-transforming-traditional-drive-thru) 4 min read #### [Drive-thru innovation: how tech is transforming traditional drive-thru](https://www.redcatht.com/blog/drive-thru-innovation-how-tech-is-transforming-traditional-drive-thru) [Louie Scarpari](https://www.redcatht.com/blog/author/louie-scarpari): 04/07/2023 1:14:10 PM We love our drive-thrus [Product](https://www.redcatht.com/blog/tag/product) [Drive thru](https://www.redcatht.com/blog/tag/drive-thru) [Read More](https://www.redcatht.com/blog/drive-thru-innovation-how-tech-is-transforming-traditional-drive-thru) [![](https://www.redcatht.com/hs-fs/hubfs/111-Redcat-Campaign-15Nov22.jpg?width=1200&height=800&name=111-Redcat-Campaign-15Nov22.jpg) ](https://www.redcatht.com/blog/the-paperless-kitchen-how-a-kms-can-streamline-operations-enhance-cx) 3 min read #### [Paperless kitchen – how a KMS can streamline operations & enhance CX](https://www.redcatht.com/blog/the-paperless-kitchen-how-a-kms-can-streamline-operations-enhance-cx) [Louie Scarpari](https://www.redcatht.com/blog/author/louie-scarpari): 08/06/2023 1:57:17 PM Your kitchen is the nerve centre of your hospitality business. No hospitality business can operate without a kitchen to prepare meals for your... [Read More](https://www.redcatht.com/blog/the-paperless-kitchen-how-a-kms-can-streamline-operations-enhance-cx) [![](https://www.redcatht.com/hs-fs/hubfs/024-Redcat-Campaign-15Nov22.jpg?width=1200&height=800&name=024-Redcat-Campaign-15Nov22.jpg) ](https://www.redcatht.com/blog/the-pain-of-a-fractured-tech-stack-and-how-a-platform-approach-will-mend-the-break) 3 min read #### [Fractured tech stack pain: A platform approach remedy](https://www.redcatht.com/blog/the-pain-of-a-fractured-tech-stack-and-how-a-platform-approach-will-mend-the-break) [Louie Scarpari](https://www.redcatht.com/blog/author/louie-scarpari): 24/03/2023 3:54:18 PM A juggling act [Read More](https://www.redcatht.com/blog/the-pain-of-a-fractured-tech-stack-and-how-a-platform-approach-will-mend-the-break) [![](https://www.redcatht.com/hs-fs/hubfs/THE_MANY_REWARDS_OF_HELPING_OTHERS_TO_BE_THEIR_BEST.jpeg?width=1280&height=720&name=THE_MANY_REWARDS_OF_HELPING_OTHERS_TO_BE_THEIR_BEST.jpeg) ](https://www.redcatht.com/blog/the-rewards-of-giving-how-your-loyalty-program-can-benefit-you-your-customers-and-the-community) 3 min read #### [Loyalty programs: Benefits for you, customers, and community](https://www.redcatht.com/blog/the-rewards-of-giving-how-your-loyalty-program-can-benefit-you-your-customers-and-the-community) [Louie Scarpari](https://www.redcatht.com/blog/author/louie-scarpari): 02/03/2023 11:54:41 AM Loyalty – essential to QSR and fast casuals [Read More](https://www.redcatht.com/blog/the-rewards-of-giving-how-your-loyalty-program-can-benefit-you-your-customers-and-the-community) [![UK launch with LP](https://www.redcatht.com/hs-fs/hubfs/DSC07044.jpg?width=2768&height=1848&name=DSC07044.jpg) ](https://www.redcatht.com/blog/redcat-launches-its-hospitality-platform-in-the-uk) 3 min read #### [Redcat launches its hospitality platform in the UK](https://www.redcatht.com/blog/redcat-launches-its-hospitality-platform-in-the-uk) [Louie Scarpari](https://www.redcatht.com/blog/author/louie-scarpari): 24/02/2023 10:30:59 AM On 7th Feb 2023, the Aussies opened the batting at Lords Cricket Ground. But this wasn’t the Ashes, and for once, both sides were winners. The event... [News](https://www.redcatht.com/blog/tag/news) [Read More](https://www.redcatht.com/blog/redcat-launches-its-hospitality-platform-in-the-uk) [![Hospitality technology](https://www.redcatht.com/hs-fs/hubfs/160-Redcat-Campaign-15Nov22.jpg?width=1200&height=800&name=160-Redcat-Campaign-15Nov22.jpg) ](https://www.redcatht.com/blog/7-ways-that-tech-helps-hospitality-with-rising-costs-staff-shortages) 3 min read #### [7 ways that tech helps hospitality with rising costs & staff shortages](https://www.redcatht.com/blog/7-ways-that-tech-helps-hospitality-with-rising-costs-staff-shortages) [Louie Scarpari](https://www.redcatht.com/blog/author/louie-scarpari): 02/02/2023 2:54:19 PM As the pandemic restrictions lifted, hospitality businesses gave a collective sigh of relief. But that relief was short-lived when the realities of... [Read More](https://www.redcatht.com/blog/7-ways-that-tech-helps-hospitality-with-rising-costs-staff-shortages) [![](https://www.redcatht.com/hs-fs/hubfs/053-Redcat-Campaign-15Nov22-1920w.jpg?width=1200&height=800&name=053-Redcat-Campaign-15Nov22-1920w.jpg) ](https://www.redcatht.com/blog/the-hospo-top-10-the-trends-that-will-shape-2023-for-the-hospitality-sector) 3 min read #### [The hospo top 10: Trends shaping 2023 for the hospitality sector](https://www.redcatht.com/blog/the-hospo-top-10-the-trends-that-will-shape-2023-for-the-hospitality-sector) [Louie Scarpari](https://www.redcatht.com/blog/author/louie-scarpari): 11/01/2023 1:24:58 PM As we approach a new year, thoughts naturally turn to what lies ahead. Hospitality businesses move into 2023 with some pretty big challenges, but... [Read More](https://www.redcatht.com/blog/the-hospo-top-10-the-trends-that-will-shape-2023-for-the-hospitality-sector) [![](https://www.redcatht.com/hs-fs/hubfs/woman+looking+at+her+mobile+phone-1920w.jpg?width=1540&height=800&name=woman+looking+at+her+mobile+phone-1920w.jpg) ](https://www.redcatht.com/blog/me-me-me-how-first-party-data-helps-qsrs-to-deliver-personalised-loyalty) 3 min read #### [First-party data: Personalised loyalty for QSRs](https://www.redcatht.com/blog/me-me-me-how-first-party-data-helps-qsrs-to-deliver-personalised-loyalty) [Louie Scarpari](https://www.redcatht.com/blog/author/louie-scarpari): 11/01/2023 1:18:28 PM QSR operators know that their customers want loyalty programs. More than that – they demand it. But not just the run of the mill, ‘one size fits all’... [Read More](https://www.redcatht.com/blog/me-me-me-how-first-party-data-helps-qsrs-to-deliver-personalised-loyalty) [![](https://www.redcatht.com/hs-fs/hubfs/Loyalty-Programs-goal-psychology-0911fdc8-1920w.jpg?width=1900&height=1266&name=Loyalty-Programs-goal-psychology-0911fdc8-1920w.jpg) ](https://www.redcatht.com/blog/goal-psychology-in-loyalty-programs) 2 min read #### [Goal psychology in loyalty programs](https://www.redcatht.com/blog/goal-psychology-in-loyalty-programs) [Louie Scarpari](https://www.redcatht.com/blog/author/louie-scarpari): 11/01/2023 1:16:17 PM Loyalty programs can be incredibly beneficial to a business. [Read More](https://www.redcatht.com/blog/goal-psychology-in-loyalty-programs) [![](https://www.redcatht.com/hs-fs/hubfs/Deputy+product+shot-1920w.jpg?width=1107&height=477&name=Deputy+product+shot-1920w.jpg) ](https://www.redcatht.com/blog/how-deputy-and-redcat-are-taking-the-guesswork-out-of-rostering) 2 min read #### [How Deputy and Redcat are taking the guesswork out of rostering](https://www.redcatht.com/blog/how-deputy-and-redcat-are-taking-the-guesswork-out-of-rostering) [Louie Scarpari](https://www.redcatht.com/blog/author/louie-scarpari): 11/01/2023 1:09:26 PM The old ‘pen and paper’ days of hospitality rostering are quickly becoming a thing of the past. [Read More](https://www.redcatht.com/blog/how-deputy-and-redcat-are-taking-the-guesswork-out-of-rostering) [ Prev ](https://www.redcatht.com/blog/author/louie-scarpari/page/1) [1](https://www.redcatht.com/blog/author/louie-scarpari/page/1) [2](https://www.redcatht.com/blog/author/louie-scarpari/page/2) [3](https://www.redcatht.com/blog/author/louie-scarpari/page/3) [4](https://www.redcatht.com/blog/author/louie-scarpari/page/4) [ Next ](https://www.redcatht.com/blog/author/louie-scarpari/page/3)