Feedback Loops (Overview)

Summary

Feedback Loops empowers restaurants to effortlessly gather feedback from members who place food orders via their app or web platform.  The feedback process is designed for speed and simplicity, ensuring members can share their dining experiences without hassle.

This valuable feedback data catalyses restaurants to enhance food quality, improve service, and elevate amenities, boosting customer satisfaction and fostering loyalty. 

Key Features

Customisable Feedback:
Restaurants have the freedom to tailor feedback options according to their preferences and sale type. This flexibility empowers them to create a personalised feedback experience.

Experimentation for Better Feedback:
The feature allows restaurants to conduct experiments and test various feedback solicitation methods like timing, frequency, and format. This empowers them to refine their approach based on real-world data.

Reporting:
Restaurants gain access to feedback reports, including ratings and comments. This data provides actionable insights to drive improvements.

 
Use Case

Feedback Loops are available to any business wanting to collect feedback from loyalty members after an online order through a survey program.

Prerequisites

Clients must be licensed for both Polygon Loyalty and Polygon Customer Ordering utilising the OLO3 platform.

A Polygon Central deployment after 6 September 2024 is required to activate this functionality.

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