Helpdesk: Remote Location Manager

Summary

The Remote Location Manager displays logged information on data flow between BOH applications and POS locations.


Contents

Selection Criteria

Reported Data

Related Articles


Selection Criteria

selection criteria

The selection criteria will allow you to choose to view data for all stores, an individual store, or you can choose a subset of store by holding the Ctrl key while selecting the stores from the list.

You may choose to view logs originating from either the BOH or POS executables. You may also choose to view logs regarding RCSINET, which is the program used by Redcat staff to setup a POS terminal in store.

Choose the Start Date and End Date of the data you wish to view.

To view only logs pertaining to particular versions of the software, you can enter data in the Release function. Use the drop down box to select relevant symbol, and then enter the release number. For example, choosing >= and entering 1905.11.1 will return all logs which were stamped by version 1905.11.1 or greater.

When you are satisfied with the selection criteria you have entered, use the Get Records Now button to execute your query.


Reported Data

reported data

The set of reported data displayed can be configured using the Columns button from the Page Tools.

Available fields are:

Date:

The date of the data log

Time:

The time of the data log

Entity

The ownership of the entity – either corporate (HQ store) or the name of the partner (franchise database name)

Store

The name of the store/location

Data Direction

The arrows will indicate if the data flow is UPLOAD up or DOWNLOAD down

Q

If this column will indicate if the store is in Quarantine (set by HQ)

S

Indicates that the transferred data was a SALES reset tick

DB

Indicates that the transferred data was a DATABASE UPDATE tick

SW

Indicates that the transferred data was a SOFTWARE UPDATE tick

Size KB

Lists the size of the data transfer in kilobytes

HH:MM:SS

Lists the time taken to complete the transfer

Exe

Indicates which executable the logged the data transfer

Release

Lists the release number (version) of the executable which logged the transfer

User

User logged into Redcat application at time of transfer / windows user active at time of transfer

Computer

The name of the computer on which the transfer occurred

Location

The location number as defined in the BOH database

Store ID

The store ID as defined in the BOH database

Protocol

Indicates if transfer occurred using HTTP or HTTPS

Loader

If log is from a POS terminal the version of the loader program which launches the POS software

Prodmon

The version of Production Monitor software running at POS if available

Spooler

The version of Print Spooler ancillary software running at the POS

Task Mgr

The version of Task Manager ancillary software running at the POS

EFT Mgr

The version of EFTPOS Manager ancillary software running at the POS

Firebird

Displays the version of Firebird installed on the POS terminal

KMS

The version of KMS (Kitchen Management System) ancillary software running at the POS if available

SmartOrder URL

Displays the SmartOrder URL accessed by the POS Terminal if activated

Ordering Mgr

The version of SmartOrder ancillary software running at the POS (if available)


Related Articles

Helpdesk: Access Overview

Helpdesk: View Support Logs

Helpdesk: Call Summary