Kiosk
      Back to home
      1. Redcat Help Centre
      2. Digital Sales Channels
      3. Kiosk

      Kiosk - Sale Type, Menus & Reporting

      Summary

      Use Cases

      Prerequisites

      Kiosk - Sale Type

      Kiosk - Menus

      Kiosk - KMS Configuration

      Kiosk - Reporting

      Kiosk - Coupons

      Considerations

      Related Functionality


      Summary

      It is now possible to define specific menus to be applied to kiosk Dine In and Takeaway sales, and apply these sales against a kiosk Sale Type.  

      This allows a workflow to be configured around the Kiosk sale type, reporting will be available across both Polygon POS Management and Polygon Central platforms and coupons or promotions can be targeted specifically at kiosk engagement. 


      Use Cases

      This functionality can be used by any business with a Polygon POS installation utilising Kiosks that require:

      • a specific menu to be applied to the kiosk for Dine In or Takeaway sales
      • the ability to filter the kiosk sale type at KMS
      • the ability to configure a particular workflow for the kiosk sale type at KMS
      • the ability to apply sale type indicators to the kiosk sale type at KMS
      • reporting by the kiosk sale type within Polygon POS Management
      • reporting by the kiosk sale type within Polygon Central
      • the ability to restrict coupons to application only at a kiosk 


      Prerequisites

      The following versions are required for the functionality described in this article.

      • Polygon POS Management: 2501.?.? or later

      • Polygon POS Terminal: 2501.?.? or later

      • Polygon Intelligent Production Display: 2501.?.? or later

      • Polygon Central with a deployment date later than [date] 

      To be updated when release versions are available.


      Kiosk - Sale Type

      A Kiosk sale type has been added to the POS Sale Types file in Polygon POS Management.

      • ID: 900
      • System Sale Type Name: Kiosk

      POS Sale Type [Kiosk]

      Note: the POS/BOH sale record will be stamped with sale type 900 (Kiosk) while the record of the online order in Polygon Central will continue to be stamped with either 100 (Dine In) or 101 (Takeaway) as applicable.

      You can learn more about POS Sale Types here.


      Kiosk - Menus

      The location of the configuration to define the menu(s) to be applied to the Kiosk is located in a section of Polygon Central that is not usually exposed to Admin users - you may need to reach out to your Redcat contact for assistance.

      Polygon Central | Configuration | Ordering | Integration Menus

      Assignment of menus for Kiosk

      Ensure that the name of the product keypad (exact string match) for OLO2, or the menu number for MIM/OLO3 is entered in the following fields:

      • Kiosk Dine In Menu
      • Kiosk Take Away Menu
      Note: If these fields remain blank the kiosk will revert to using the menu entered against
      • Polygon Central | Configuration | Ordering | Back Office Details
        • Dine In Menu
        • Take Away Menu


      Kiosk - KMS Configuration

      Utilising the new Kiosk sale type, at the KMS you can:

      • filter (include or exclude) kiosk sales on the KMS
      • create a workflow specific to the Kiosk sale type on the KMS
      • programme the visual sale type indicators for the Kiosk sale type

      You can learn more about these functions in the following articles:

      KMS: Filtering by Sale Type

      KMS: Workflow Settings

      KMS: Defining Sale Type Formats


      Kiosk - Reporting

      Reporting on the Kiosk sale type is available from Polygon POS Management in the following reports.

      • Sales by POS Sale Type

      • Sales by POS Sale Type [detailed]

      • Sales by Web Ordering Sales Type

      • Sales by Web Ordering Sales Type [detailed]

      Within Polygon Central, in the KPI Reports section, POS Sale Type [kiosk] is included in the report fields and filters on the following reports.

      • Sales by Hour
      • Sales by Item
      • Sales by Category
      • Sales by Class
      • Sales Information Breakdown
      • Sales by Web Ordering Sale Type

      You can learn more about reporting in the Polygon POS Management database here.

      You can read more about reports in Polygon Central in this article.

      Polygon Central - Reports


      Kiosk - Coupons

      If you want a coupon filtered for use at a kiosk you will need to select Kiosk from the Ordering Providers drop-down list. 

      As all kiosk online orders continue to be stamped with the sale type Dine In (100) or Takeaway (101), filtering must be applied by the Ordering Provider.

      To avoid confusion, Kiosk will not be listed in the Sale Type drop-down when creating coupons.


      You can learn more about Coupons in this article:

      Coupon Management


      Considerations

      • Your kiosk will need to be configured for both Dine In (100) and Takeaway (101) sale types.  Your Redcat contact can set this for you. The setting is located:
        • Polygon Central | Configuration | Kiosk App | Enabled Sale Types
      • Not all Polygon Central modules that have sale types selectable are relevant to the kiosk, therefore the kiosk sale type will not be in the Sale Type drop-down list in:
        -  Order Lead Time Rules
        -  Provider Min Order
        -  Maximum Order Total
        -  Control Console
        -  Open Tab Rules.
      • Any Polygon Central modules that currently support WMO/Ordering provider will continue to work with Kiosk. This includes:
        -  Holiday Surcharges
        -  Price Levels
        - Order Service Fees

       


      Related Functionality

      You might also be interested in these articles.

      Kiosk Welcome Screen per Location

      Kiosk Sale Type per Location

       

       

      Article Change Log

      Date Record of Changes Author

      January 2025

      First publication of this article

      S Black