Management functions
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      1. Redcat Help Centre
      2. Polygon POS
      3. Management functions

      Online Settings

      The functions in Online Settings will assist with managing and controlling aspects of your customer ordering facilities.

      From here you are able to:

      Temporarily change your Average Order Lead Time.  Particularly helpful during periods of high trade, or if your service is affected by staffing or production issues.

      • Access the Item Availability Rules portal to take items offline for customer ordering.  Ensures that customers cannot place online orders for items that you don't have in stock.
      • Manage your online status for Polygon Customer Ordering - set your status to Online or Offline as required.
      • Manage your store status for UberEats ordering - set your status to Online or Offline as required.

      Only users who have the following permissions enabled in their POS Staff security role will be able to access these functions.

      Main Menu Permissions | Toolbar | Admin
      Application Wide Permissions | Online Settings  | Set Online Mode

       

      To access Online Settings:

      • Choose the Admin button on the toolbar.
      • Enter your password.
      • Select Online Settings from the menu.
      online settings
       

      Contents

       

      Order Lead Time

      The current Order Lead Time is displayed, along with the default lead time (which is set in Polygon POS Management database).

      • Use the Keyboard button to enter a new Order Lead Time.
      • Use the Use Default button to return to the default lead time.
      order lead time
       

      Manage Item Availability

      • Use the Manage Item Availability button to access the Item Availability Rules web portal. This is where you can take an item offline for customer ordering if you fail to get expected deliveries, or simply run out of stock.

      For detailed instructions on creating and maintaining Item Availability Rules, click here.

      manage item availability
       

      Manage Store Status

      Emergency situations may mean that you need to take your store temporarily offline for Polygon Customer Ordering.
      • Use the Set to Offline button to take your store offline.  Customers will not be able to order from your store.

      Once the store is set to offline, the button is disabled and the Set to Online button becomes available.

      • Use the Set to Online button to bring your store back online.

      When the store status for online ordering is changed a log is created that includes:
      • date
      • time
      • status change (to online, or to offline), and
      • name of the POS staff member making the change.
       

       

       

      Article Change Log

      Date Record of Changes Author

      November 2024

      Removed reference to setting the Uber Eats integration offline in the Manage Store Status section as this is now enacted through the Control Console.
      Changed to Store Status for Online Ordering is now logged.

      S Black