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      Redcat Menulog Launch Process

      Summary

      This document outlines the go live process and information for clients launching a POS integration with external Web Menu Ordering Provider, Menulog.  Responsibilities are listed in [square brackets]. 

      1. Pre-go live checklist
        - Client HQ has received integration training / menu consultation [Redcat] 
        - Integration licensing and system settings have been deployed in production [Redcat] 


      2. Go live process
        - Switch the restaurant configuration to: Integration Enabled [Menulog] 
        - Ensure restaurant is aware of:
        * Time of go live
        * New operational process flow for Menulog orders
        * Support and Troubleshooting checkpoints [Redcat and Client HQ]
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      5. Roll back points
        3.1 Restaurant enabled for integration [Menulog]
        If the integration needs to be disabled for any reason, this can only be done by Menulog. However, to maintain a single support contact point, client can contact Redcat Support and Redcat will liaise with Menulog to make any required changes.

        3.2 Ordering module switch [Redcat]
        Menulog will set the POS Integration switch to enabled upon launch.
        Redcat support cannot switch the POS Integration to disabled however they can disable the Ordering module for this location if necessary.


      6. Support and Troubleshooting

        Restaurant responsibilities to ensure the integration operates correctly: 

        • Ensure Redcat POS is running on Master Terminal before trading begins 
        • Master terminal has internet access 
        • Menulog tablet is on and orders are being accepted 

        Restaurant should contact Redcat as first line support regarding Tablet <--> POS communications 

        Possible issues: 

        • No orders pushing from tablet to POS 
        • Any orders taking more than 90 seconds to push from tablet to POS 
        • Some orders not pushing from tablet to POS 

        Restaurant should follow standard Menulog support processes for any issues with: 

        • Operation of the Menulog tablet 
        • Driver assignment / Delivery partner issues 
      7. Redcat Escalation Points for Web Menu Ordering Integrations

      First line support: 

      Redcat Help Desk                         1300 473 322 

      Follow up [Client HQ only]:
      Redcat Account Manager:  _____________