Would you like to View Average Wait Times by Sale Type?
Excluding Sale Types from Average Wait Time Reporting
Summary
Everyone entering a busy restaurant is familiar with the frustration of not knowing how long it will take for the food to be prepared. Employees usually try to guess the wait time for food; however, this is only estimated and does not consider the accurate load on the kitchen with delivery orders in addition to dine-in and pick-up. By analysing real-time data captured at the KMS, staff and customers can have an accurate and accessible view of the average wait time for meals, split by the various sales types. This improves the customer experience by eliminating confusion and frustration and providing customers with accurate information, making their dining experience better.
Use Cases
This functionality is designed to meet the following use cases:
- Provide staff with current wait times so that they can communicate more accurate information to customers.
- Provide more accurate information to the customers when estimating pickup times during the ordering process.
- Allow customers waiting in store to receive more accurate information as to how much longer their order may be.
Pre-requisites
Clients must be utilising Polygon Paperless Kitchen configured to send web notifications for order status updates.
It is not necessary to also implement a Status Screen for order status updates, although the average wait time pane is complementary functionality.
To utilise all features in this article, the minimum software versions required are:
Polygon POS Management 2408.1.1
Polygon KMS 2407.29.1
Polygon Central 2.0.373
Would you like to View Average Wait Times by Sale Type?
To see how you can utilise this functionality in your business, contact your account manager or get in touch with us at 1300 4 REDCAT.
Excluding Sale Types from Average Wait Time Reporting
- Polygon POS Management | Products | Sale Types
You can learn more about programming Sale Types in Polygon POS Management here.
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Article Change Log
| Date | Record of Changes | Author |
|
February 2023 |
First publication of this article. |
S Black |
|
August 2024 |
Updated to include section on Excluding Sale Types. |
S Black |